November 20, 2013 Leave a comment
Once or twice a month, I go to Waffle House with Chad Mann, the youth pastor at Harvard Avenue Baptist, after the Wednesday night service. I always get a chocolate chip waffle. Chad orders a bacon, chicken, and cheese wrap with ranch dressing. Last week, they didn’t have any ranch dressing. Normally, this wouldn’t be a big deal, but here’s how the conversation with our waitress went:
CHAD: Can I get a bacon, chicken, and cheese wrap with a packet of ranch dressing please?
WAITRESS: We don’t have any ranch dressing.
CHAD: Bummer. You didn’t have it last time I was here either.
WAITRESS: Yea, we haven’t had any for a few weeks. Our manager is on vacation, so we haven’t ordered any.
ME: Couldn’t one of you all just run over to Walmart and get some so customers can have ranch on their wraps and salads? (This particular Waffle House is in the parking lot of the Siloam Walmart)
WAITRESS: I guess so, but the manager isn’t here, so we don’t know if that’s ok. He always makes us ask for permission to do stuff like that. Plus, it’s getting cold outside.
CHAD: That’s fine. I’ll use salsa instead.
Why do I share this example? It highlights the problems that result when employees don’t feel empowered by their managers. Read more of this post