November 29, 2011 1 Comment
When I think of fast food, the last thing that I usually connect with it is a personal experience. Usually I feel like a herded animal: after waiting in line for what seems like years, I am “greeted” by a grouchy employee who takes my order as fast as he can, gives me my number and shoos me off in order to “help” the next person in line. This seems to be pretty consistent no matter what fast food chain I visit (with the exception of Chick-fil-A of course).
You can imagine my surprise one day a few months ago when I got to the front of the line at Arby’s and was greeted by an employee who was more polite than usual. After placing my order, I was asked the following question that caught my attention: Read more of this post